CorporateRewardsExchange.com: Vendor Profile: Partners for Incentives

Partners for Incentives (a Schaffer Partners Company)

Partners for Incentives (PFI) is a leading incentive and recognition rewards supplier with more than 50 years of experience supplying incentive and marketing companies with rewards solutions for their clients.

PFI has a staff of more than 70 experienced employees, maintains an inventory of $1.2 to $2 million in awards, and ships $25 to $30 million in awards annually from its 200,000-sq.-ft. warehouse located in Cleveland, OH.

PFI offers its incentive and marketing company clients a complete range of services and support, including merchandise, travel, administration, program development and design, and award-winning communications. It is also the largest provider of printed stock merchandise catalogs in the industry and can custom source awards based on participant demographics.

PFI offers more than 4,500 name brand items with over 75 percent of those stocked in its own warehouse. PFI ships merchandise within 72 hours from receipt of the original order, and it guarantees customer satisfaction.

Customer service capabilities: PFI also has an experienced customer service staff. Customer service representatives are trained to respond to any and all award inquires and are authorized to make decisions at the time of the inquiry. Customer service representatives are trained to know each client’s program, including the program rules, participant data, and the overall objectives.

Personalization and other capabilities and information: Personalization and other capabilities and information: PFI does personalize all collateral material for its client programs, but it does not personalize any merchandise. It also has a Canadian catalog with descriptions in both French and English. Its preferred shippers are Federal Express, UPS, and USPS.

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