Harco Industries / Passpoints Inc.
Contact us at info@incentivebusinessxchange.com to add Harco to your incentive program.
Harco Industries is a major factory-direct premium incentive distributor in the United States, with 25 years of experience and a network of fulfillment companies worldwide – perfect for global programs.
Harco sources and inventories thousands of merchandise items from more than 300 of the world’s most desirable brands – including all of the most in-demand consumer electronics from Sony, Panasonic, Samsung, and other leading electronics companies. It has excellent long-term buying relationships, massive credit lines, an experienced incentive merchandising team, caring customer service reps, and its own 50,000-sq.-ft. warehouse to provide top quality reward items and support for premium and incentive programs – all at highly competitive prices.
In fact, Harco is a leading “private label” incentive partner for many incentive and advertising agencies, and its Passpoints division provides clients and agency partners with an advanced online incentive management system that can run multiple programs and promotions to different participant audience segments, all from a customizable Web site that is unique for their particular needs.
Customer service capabilities: Harco has its own dedicated in-house call center with a multi-lingual staff of caring people who know that its clients’ and agency partners’ participants are all VIPs - and it treats them as such. For example: Harco answers its 800 number as “Awards Headquarters,” and uses custom scripts as desired by clients to serve their program needs. Participant calls are tracked and dispositions noted for continuous program improvement. It also provides email support to participants, clients, and/or agency program management staff.
Personalization and other capabilities and information: Harco believes that there is “no love” in just shipping award items in a plain brown box. It has the capability to provide custom boxes with client logos, colors, and themes; inserted “thank you” letters and follow-up offers; gift wrapping for most items; and packing label messaging. In short, “We are in the rewards and recognition business,” it says, “and this is a critical distinction.”
Harco also provides custom program merchandising, sourcing, and unique and innovative products. It sees itself as an excellent partner for agencies and incentive reps who need a strong consultative partner with a quality incentive points management system, back-end program management, administrative support, and fulfillment power.
Harco ships most items by UPS, but it will also ship via FedEx, common carrier, and local delivery services for “white glove” service when required (such as for providing inside delivery and award set up).
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Contact us at info@incentivebusinessxchange.com to add Harco to your incentive program.
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