Certif-A-Gift
Contact us at info@incentivebusinessxchange.com to add Certif-A-Gift to your incentive program.
“If being easy to work with, having quick service, and offering cool reward options are of importance to you, then we are the place to be,” says Certif-A-Gift. Certif-A-Gift, founded in 1954, operates as a silent, back-end fulfillment partner to its valued distributors. It offers all of the products and services of a full-service incentive house, but with one major difference – it is the distributor’s silent partner, working behind the scenes to ensure program success.
Certif-A-Gift has a fast-turning inventory warehouse, centrally located just outside of Chicago near O’Hare Airport. Certif-A-Gift also specializes in the fulfillment of products under two-hundred dollars, as well as in the most popularly redeemed items up to five-thousand dollars. Certif-A-Gift processes all orders within 24 hours to ensure timely delivery, and each shipment is guaranteed to arrive in perfect condition and to the recipient’s liking.
Customer service capabilities: Certif-A-Gift gives distributors their choice of service. It offers both Tier 1 and Tier 2 support for all incentive fulfillment programs.
- Tier 1 support is for programs where distributors want participants to call Gift Headquarters directly (Certif-A-Gift answers all calls and corresponds under the generic name of Gift Headquarters). A toll-free number is provided for participants to contact Certif-A-Gift directly.
- Tier 2 support is for programs where distributors want a dedicated Certif-A-Gift representative to interact with their own internal service staff.
In either case, Certif-A-Gift’s representatives are trained on all aspects of the program, are given empowerment to make decisions, and follow escalation protocols to ensure a 100 percent satisfaction guarantee. Its customer service hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., Central Time.
Personalization and other capabilities and information: Shipping labels can go out using either the generic Gift Headquarters name or the Distributor’s Name. Printed reward catalogs and Gift Booklets are available for personalization.
In addition to online incentive catalogs, Certif-A-Gift offers print versions of its 17-level Plateau Catalogs, Individual Gift Booklets, Deluxe Point Catalog, and Condensed Catalogs (for online supplement).
Certifi-A-Gift’s preferred shippers are UPS and USPS.
Contact us at info@incentivebusinessxchange.com to add Certif-A-Gift to your incentive program.
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